Shipping & Returns

We want every Tiny Little Baby order to reach you safely and make your shopping experience as simple as possible. Below you’ll find everything you need to know about shipping, deliveries and returns.

Shipping

Order Processing

Orders are prepared and dispatched within 1–3 business days after your order has been confirmed.

Business days exclude weekends and public holidays. During particularly busy periods, launches or promotional campaigns, processing times may occasionally be longer. If there is a significant delay with your order, we will contact you.

Portugal

We offer free shipping on orders over €49.99 within Portugal.

For orders below €49.99, shipping costs are calculated and displayed at checkout before payment.

European Union

We ship to countries within the European Union.

Shipping costs and available delivery options are calculated at checkout according to the destination and order.

Delivery Times

Delivery times vary depending on the destination and delivery service.

Any delivery estimates provided at checkout are indicative and begin once your order has been dispatched, not from the date the order was placed.

Please note that delays caused by carriers or circumstances outside our reasonable control may occasionally occur.

Delivery Information

Please make sure that your delivery address and contact details are complete and correct before placing your order.

If an order is returned to us due to an incorrect or incomplete address, refusal of delivery or failure to collect the parcel, please contact us so that we can arrange the appropriate next steps.

Additional shipping costs may apply where a new delivery is requested for reasons attributable to the customer, without prejudice to the customer's statutory rights.

Returns

We hope you love your Tiny Little Baby order. However, if you change your mind, you may exercise your statutory right of withdrawal within 14 days from the day you, or a third party indicated by you other than the carrier, receive the goods, where this right applies under applicable consumer law.

You do not need to provide a reason for exercising your right of withdrawal.

To start a return, please contact us at hello@tinylittlebaby.com within the applicable 14-day period and include your order number.

We will provide you with the necessary return instructions.

Once you have informed us of your decision to withdraw, the products must be sent back without undue delay and no later than 14 days from the date you communicated your decision to us.

Return Conditions

Products should be returned with all components and accessories supplied with them and, where reasonably possible, in their original packaging.

You may inspect and handle the products only to the extent necessary to establish their nature, characteristics and functioning, in the same way you would reasonably be able to do in a physical shop.

You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Return Shipping Costs

When exercising your statutory right of withdrawal because you have changed your mind, the direct cost of returning the products is your responsibility.

We recommend using an appropriate and reliable delivery service and retaining proof of postage until your return has been completed.

This does not apply where the products are defective, damaged, incorrect or otherwise non-conforming and the applicable law requires Tiny Little Baby to bear the relevant costs.

Refunds

When you validly exercise your statutory right of withdrawal, we will reimburse the payments received from you, including the cost of our least expensive standard delivery option, where required by applicable law.

If you chose a more expensive delivery method than our least expensive standard option, the additional delivery cost will not be reimbursed.

Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise and provided this does not result in additional costs to you.

We may withhold the refund until we have received the returned products or until you provide evidence that the products have been sent back, whichever occurs first.

Damaged, Incorrect or Non-Conforming Products

Please inspect your order after delivery.

If you receive a product that is damaged, incorrect or appears to be defective or otherwise non-conforming, please contact us at hello@tinylittlebaby.com as soon as reasonably possible, providing your order number and, where helpful, photographs of the product and packaging.

We will assess the situation and provide the appropriate solution in accordance with applicable consumer protection law.

Nothing in this Shipping & Returns Policy limits or excludes any statutory rights you may have as a consumer.