Frequently Asked Questions

We’re here to make your Tiny Little Baby experience as simple as possible. Find answers to our most frequently asked questions below.

Orders

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at hello@tinylittlebaby.com.

We’ll always do our best to help, but once your order has been prepared or dispatched, we may no longer be able to make changes or cancel it.

I entered the wrong delivery address. What should I do?

Please contact us as soon as possible at hello@tinylittlebaby.com.

If your order has not yet been dispatched, we will do our best to update the delivery details. Once an order has been dispatched, we may not be able to change the address.

Shipping & Delivery

Where do you ship?

We currently ship to Portugal and countries within the European Union available at checkout.

How long will my order take to be prepared?

Orders are normally prepared and dispatched within 1–3 business days.

Business days exclude weekends and public holidays.

How long does delivery take?

Delivery times vary depending on your country and the delivery service available for your destination.

Estimated delivery information will be provided during checkout whenever available.

How much is shipping?

Shipping costs are calculated at checkout according to your destination and order.

We offer free shipping on orders over €49.99 within Portugal.

Will I be able to track my order?

Tracking availability depends on the delivery service used for your order. Where tracking is available, the relevant information will be provided after dispatch.

Returns & Refunds

Can I return my order?

Yes. If you are purchasing as a consumer, you generally have 14 days from receiving your order to inform us that you wish to exercise your statutory right of withdrawal, subject to the exceptions provided by applicable law.

Please contact us at hello@tinylittlebaby.com to start a return.

Do I have to pay for my return?

If you are returning an order because you changed your mind under the statutory right of withdrawal, the direct cost of returning the products is your responsibility.

If your product is defective, damaged, incorrect or otherwise non-conforming, please contact us so that we can assess the situation and provide the appropriate solution in accordance with applicable law.

How will I receive my refund?

Eligible refunds are normally made using the same payment method used for the original purchase, unless otherwise agreed where permitted by law.

Please see our Shipping & Returns Policy for complete information regarding returns and refunds.

Products

Where can I find product information?

Materials, product features, what’s included, care instructions and relevant safety information can be found on each product page.

Please always read the product information and safety instructions before use.

Are your products suitable for babies and children?

Our collection includes products designed for different stages of babies’ and children’s development.

Please check the individual product page for the relevant age recommendations, intended use and safety information.

Where adult supervision is recommended or required, children should always use the product under appropriate adult supervision.

What should I do if my product arrives damaged or incorrect?

Please contact us at hello@tinylittlebaby.com as soon as reasonably possible after receiving your order.

Include your order number and, where helpful, photographs of the product and packaging so we can assess the situation and help you as quickly as possible.

Payments

What payment methods do you accept?

Available payment methods are displayed at checkout and currently include:

Credit and debit cards, MB WAY and Multibanco.

Are prices shown with VAT included?

Yes. Prices displayed on our website include applicable VAT, unless otherwise expressly stated.

Any applicable delivery costs will be shown separately before you complete your purchase.

Tiny Little Baby

Where is Tiny Little Baby based?

Tiny Little Baby is a Portuguese brand based in Amarante, Portugal.

How can I contact you?

If you have a question about a product, an order or anything else, we’d love to hear from you.

You can contact us at hello@tinylittlebaby.com and we’ll get back to you as soon as possible.